Terms of Service

1. Agreement and applicability

These terms form the agreement between you and the Company for use of the ZapIP proxy service. Ticking the box, registering an account, paying for an order or otherwise using the Service means you have read, understood and accepted them in full. If any of it is unacceptable to you, do not use the Service.

If you accept these terms on behalf of a company, institution or other organisation, you represent that you are duly authorised to do so, the terms bind that entity, and references to you include the entity and everyone it authorises to use the account.

These terms, the Privacy Policy and the Acceptable Use Policy together form the whole agreement. Where a signed order form, quotation or service-level document conflicts with these terms, that document prevails for the business it covers, and these terms continue to apply to everything else.

These terms are made under the Civil Code, the Cybersecurity Law, the E-Commerce Law and the Regulations on Telecommunications of the People's Republic of China.

2. What the Service is

Through the console at https://user.zapip.net and the accompanying API, the Company provides access to a residential proxy network: rotating residential proxies billed either by traffic or by bandwidth, static residential proxies billed either per IP-day or per IP-month, and value-added services including IEPL transit lines and dedicated China IPs. The specification, coverage and price that apply are those shown in the console at the time you order.

What the Company provides is a transport channel. It does not substantively review the destinations you reach through it and gives no assurance as to the legality, accuracy or availability of what you find there. You are solely responsible for what you do with the Service and for the consequences of doing it.

The Company may add, change or withdraw product forms, regional nodes or features as its plans, technical conditions or the law require. Where this affects resources you have already bought and not yet used, notice is given in advance together with either an equivalent substitute or a refund of the unused portion.

3. Accounts and identity verification

An account is required. The information you give at registration must be true, accurate and complete, and must be kept up to date. Article 24 of the Cybersecurity Law and the Anti-Telecom and Online Fraud Law of the PRC require real-identity information in certain circumstances; if you decline to provide it, the Company may withhold or suspend the affected service.

Keep your credentials, API keys and sub-account details secure. Anything done with your credentials is treated as done by you and carries your liability. If you find the account compromised or otherwise at risk, change the credentials at once and tell the Company via the contact email published on our site.

You may not transfer, rent out or lend your account, and you may not resell or redistribute the Service to third parties, without the Company's written consent. You remain fully responsible for everything your sub-account users do.

4. Your obligations

You undertake to comply with the laws of the People's Republic of China and with the applicable laws of your own location and of the markets you operate in. The Service may not be used for activity that endangers national security, disrupts public order or infringes the lawful rights of others, and prohibited content may not be transmitted through it.

You must observe the Acceptable Use Policy, which prohibits, among other things: launching or joining denial-of-service attacks; carding, payment fraud and money laundering; distributing child sexual abuse material; phishing, credential stuffing and use of other people's account credentials; unauthorised port and vulnerability scanning; sending spam; mass-creating fake accounts; and scraping government sites or sensitive personal data.

Compliance with the platforms you target is your responsibility. Before reaching any third-party platform through the Service, read and follow that platform's terms of service, developer agreement, robots directives and rate limits. The Company cannot and will not assess on your behalf whether a given action complies with a particular platform's rules, and takes no responsibility for restrictions, suspensions or other measures a platform may impose.

You warrant that the data you handle is lawfully sourced and lawfully used, and does not infringe any third party's intellectual property, trade secrets or personal information rights. If a breach of this clause causes loss to the Company or to a third party, you bear the full cost of it, including the Company's reasonable investigation, legal and litigation expenses.

5. Payment and refunds

The Service is prepaid: you top up or pay for an order before the corresponding resources become available. Price, billing unit and volume tiers are those displayed in the console when you order. Account balances do not expire, and unconsumed traffic on a traffic plan does not expire either.

Refunds: where the Service is genuinely unusable for technical reasons and the Company's engineers have confirmed that, you may claim a refund of the unconsumed portion within three days of purchase. Claims made after that window are not accepted.

Not refundable: traffic, bandwidth hours and IP-days already consumed; orders paid in cryptocurrency, since an on-chain transfer cannot be reversed once confirmed; the remaining balance of an account suspended or terminated for breach of these terms or the Acceptable Use Policy; and the unused portion where you release a static IP or close an account early, unless agreed otherwise in writing.

Approved refunds are returned along the original payment route, with timing set by the payment channel. Differences arising from exchange-rate movement or channel fees are yours to bear. Billing disputes must be raised within 30 days of the statement date, and the Company will check the usage logs and respond.

6. Service availability

The Company targets 99.9% monthly availability and monitors node health, request success and response latency continuously. That target is an operational commitment; it is not a guarantee that the Service will run without interruption or error.

Planned maintenance is scheduled for low-traffic hours wherever possible and announced in advance on the site or by email. Emergency repairs, security incident response and measures taken at the direction of a competent authority may have to proceed without prior notice.

The internet being what it is, link quality depends on parties none of us control. Interruptions or degradation caused by carrier faults, congestion on cross-border links, a target platform's own risk controls or blocking decisions, your local network and client configuration, or force majeure such as earthquake, flood, epidemic, war, strike or government action are excluded from the availability calculation and do not put the Company in breach.

7. Intellectual property

The interface design, text, diagrams, software, technical documentation and the ZapIP brand marks on this site and in the console belong to the Company or to their respective owners. You may not copy, modify, reverse-engineer, redistribute or commercially exploit them without written permission.

The Company grants you a limited, non-transferable, non-sublicensable and revocable licence to use the Service for your own business purposes within the scope of these terms. Every right not expressly granted here is reserved.

Third-party marks: platform names, trademarks and logos appearing on this site and its solution pages — including TikTok, Amazon, Facebook, Instagram, YouTube, Shopee, Reddit and Discord — are the property of their respective owners and are named only to describe the business contexts in which ZapIP proxies are used. The Company is not affiliated with, partnered with, an agent of, authorised by or endorsed by any of them, and makes no promise about the survival of an account, the distribution of content or any commercial outcome on a platform it does not control.

Content you upload and data you process through the Service remain yours or the original owner's. You authorise the Company to process it only so far as is necessary to deliver the Service, keep it secure and meet legal obligations.

8. Changes, suspension and termination

These terms may be revised. A revised version is published on this page with its update date, and where the change materially affects your rights or obligations, advance notice is sent by site announcement or to the email bound to your account. Continuing to use the Service after a change takes effect is acceptance of it; if you do not accept, stop using the Service and ask us to deal with your unconsumed resources under these terms.

The Company may suspend or terminate the Service where you breach these terms or the Acceptable Use Policy; where the account is in arrears or shows anomalous transactions; where registration details are false or you refuse necessary identity verification; where a competent authority lawfully requires it; or where your use materially affects network security or other customers. In urgent cases the Company may act first and notify afterwards.

You may stop using the Service at any time and request account closure in the console. Export any usage records or configuration you need beforehand. After closure the Company handles the remaining data as set out in the Privacy Policy and as the law requires, and resources already consumed are not refunded.

A static IP that is not renewed at the end of its term is reclaimed and may be reassigned to another customer; there is no guarantee the same address can be issued to you again. If your work depends on holding one exit address, renew before the term ends.

9. Disclaimers and limitation of liability

The Service is provided as-is and as-available. To the fullest extent the law allows, the Company gives no warranty, express or implied, as to fitness for a particular purpose, the usability of your account on any particular platform, or any commercial outcome. Whether a given IP works against a given destination depends on that destination's own policies, which the Company neither controls nor warrants.

So far as the law permits, the Company is not liable for indirect, incidental or punitive loss, nor for lost profit, lost data, business interruption, damage to goodwill, or loss arising from a platform restricting or banning an account — whether or not such loss was foreseeable.

In any event the Company's aggregate liability under these terms will not exceed the total fees you actually paid for the Service in the three months preceding the event giving rise to the claim.

Nothing in this clause excludes or limits liability that cannot lawfully be excluded or limited, including loss caused by the Company's wilful misconduct or gross negligence, and liability for personal injury attributable to the Company.

10. Governing law and dispute resolution

The formation, validity, interpretation, performance, amendment and termination of these terms, and any dispute about them, are governed by the laws of the People's Republic of China (for this purpose excluding the laws of Hong Kong SAR, Macao SAR and Taiwan), without regard to conflict-of-laws rules.

Any dispute arising out of or relating to these terms should first be settled by good-faith negotiation. If it is not resolved within 30 days of one party raising it in writing, either party may bring proceedings before a competent People's Court in Hangzhou, where the Company is domiciled.

While a dispute is being resolved, both parties continue to perform the obligations that are not in dispute.

11. Miscellaneous

Severability: if any provision is held invalid or unenforceable by a competent authority, the rest remain in force, and the parties will substitute a lawful provision that comes closest to the original intent.

Notices: a notice the Company gives by site announcement, console message or email to the address bound to your account is deemed received on the day it is sent. Notices to the Company should go to the contact email published on our site. Keep your bound address working — if a notice fails because the mailbox does not, that is on you.

Assignment and waiver: you may not assign your rights or obligations under these terms without the Company's written consent. The Company may transfer them as part of a reorganisation, merger or transfer of business. A party's failure or delay in exercising a right is not a waiver of it.

Language and headings: the Chinese version of these terms governs, and the English version is provided for convenience only — if the two differ, the Chinese text prevails. Headings are for reading convenience and do not affect interpretation.