10 common questions

What people ask before they buy residential proxies

Grouped into basics, choosing, technical setup and billing. If yours is not covered here, email an engineer directly.

Basics

What is a native ISP proxy, and how is it different from a broadcast residential IP?

A native ISP address is handed out by a local carrier to an actual household, and the hardware carrying it sits in someone's home — reverse ASN and WHOIS lookups both return a residential network. A broadcast residential IP is registered as residential but announced from a data center over BGP: faster and cheaper, but it still carries a hosting fingerprint. Use native where scrutiny is high (social accounts, banking, limited drops) and broadcast where throughput matters more (scraping, ad verification).

Where do the IPs come from, and is that compliant?

Residential IPs are obtained through channels where the household has given explicit, informed consent, and the sourcing chain is auditable — no botnet or malware-derived nodes. Usage is bounded on the other side too: the acceptable use policy prohibits DDoS, carding, phishing, and scraping government sites or sensitive personal data, with immediate termination and no refund for violations.

Choosing

What is the difference between rotating and static residential proxies?

Rotating IPs swap the exit address on a schedule you set and are billed by traffic or bandwidth — right for scraping, where it does not matter who sent the request. Static IPs stay fixed for the lease, are dedicated to you, and are billed per IP — right for store back-ends and social accounts, where it matters a great deal. The test is simple: does the target platform re-verify you when the address changes?

How many accounts can I run behind one static IP?

For anything you intend to keep, one account per IP. When several high-value accounts share an exit, the platform can cluster them — and one suspension takes the rest with it. Low-risk read-only accounts can share, but live streaming, store back-ends and ad accounts are the wrong place to economise. Worth knowing: IP is only one clustering signal, so pair it with an isolated browser profile.

Which proxy type should I use for TikTok?

Long-term static native ISP addresses. TikTok is asking whether you are a stable local person, so the exit needs to be fixed, assigned by a local carrier to a residential line, and dedicated to you alone. Data center IPs get throttled on sight, and rotating IPs fail for the opposite reason — the fingerprint never settles. For live streaming, add an IEPL line to keep packet loss and jitter off the upstream.

Setup & technical

Can I target a specific city, state or carrier?

Yes. Country-level targeting covers all 195 regions; 33 priority markets add city and ASN (carrier) targeting, and the US adds state. This matters most in markets with wide internal variation — in the US, Brazil or Türkiye, sales tax, fulfilment times and platform pricing all shift by region, so scraping from the wrong one returns data that simply does not apply.

How do I connect? Do you support SOCKS5 and anti-detect browsers?

Both HTTP(S) and SOCKS5 are supported, with either user:pass auth or an IP allowlist, plus an API for bulk extraction. Anti-detect browsers — AdsPower, BitBrowser, Multilogin, Dolphin Anty — take the proxy string directly, and there are ready snippets for Scrapy, Playwright, Puppeteer and Selenium. Sub-accounts let you isolate usage per team.

How do I check whether a proxy IP is clean before I use it?

Three checks: does reverse ASN and WHOIS resolve to a residential carrier rather than a hosting provider; is the fraud score low on services like IPQS or Scamalytics; and does the geolocation the target platform reads match what you expect. ZapIP runs all three continuously and retires flagged addresses automatically. You can also pull a few and test them before you commit — we do not gate pre-purchase verification.

Billing & account

How much do residential proxies cost, and does unused traffic expire?

Rotating traffic starts at $0.8/GB, bandwidth at $32/day for 100Mbps, short-term static at $0.08 per IP-day and long-term static at $3.8 per IP-month, with unit prices stepping down as volume grows. Traffic plans have no expiry — the balance sits in your account until you use it. Static IPs bill for the period you bought, and renewing keeps the same address rather than issuing a new one.

What payment methods do you take?

Credit card, Alipay, bank transfer and USDT. All services are prepaid and priced in USD. Business customers can be invoiced — contact sales to set up billing details before the first transfer. Orders that are technically unusable can be refunded within 3 days of purchase; consumed traffic and crypto payments are non-refundable.

Still stuck on something

Send the workload, the target platform and roughly how much traffic you expect. You get back an IP type and rotation settings to try — from an engineer, not a ticket bot.

Contact support

Get one request working. Scale after that.

Test before you commit, with an engineer on your integration.